Problem Management enables IT teams to prevent incidents by identifying the root cause. Learn about the overall process, benefits, and best practices.

Feb 18, 2025 · Problem management is an 8 step framework most commonly used by IT teams. Your team can use problem management to solve for repeating major incidents. By organizing and …

Problem management is a core component of the ITSM framework and is the process for identifying and managing root causes and potential IT incidents. Problem management identifies and manages …

Problem management is a critical aspect of IT service management (ITSM). The problem management process is both proactive and reactive and improves an IT team’s ability to find the root cause of …

This document will introduce a Process Framework and will document the workflow, roles, procedures, and policies needed to implement a high quality process and ensure that the processes are effective …

Oct 17, 2025 · ITIL Problem management is a popular process that helps you manage the complete lifecycle of all problems within an organization. The primary goal of this ITIL process is to prevent IT …

Mar 12, 2024 · When multiple incidents stem from the same issue, it's a clear signal that we need to take action using a robust, step-by-step Problem Management process. The latest ITIL framework defines …