Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

ALBANY, Ga. (WALB) - Albany Utilities said Friday some of its customers may experience a temporary delay in receiving their ...

Tension: Companies have more customer data than ever, yet struggle to balance immediate revenue needs against long-term ...

AI agents can reason through complex questions, understand intent, communicate naturally, and handle tasks that used to ...

CMSWire Contributor of the Year Brittany Hodak explores why apathy is harder to spot than churn—and far more costly.

When service becomes automated, empathy becomes the differentiator. Customers will stay loyal to companies that show up with ...

The Cessna Citation Ascend is designed and manufactured by Textron Aviation Inc., a Textron Inc. (NYSE: TXT) company. “The ...

Leading teams in 2025 didn't chase quick wins; they invested in human-centric design, clean data, and iterative innovation to deliver measurable outcomes.

Family-Owned Moving Company Celebrates Four Decades of Reliable Relocation Services in Texas SUGAR LAND, TX, UNITED STATES, January 2, 2026 /EINPresswire.com/ — All Seasons Movers & Storage, a ...

We didn’t just track DX headlines in 2025 — we traveled to get the context behind them. Here’s what stood up to reality.

American Airlines is using AI, automation, and data to deliver smarter discovery, transparency, reduced friction, and ...

Large corporations like Costco, Revlon and Kawasaki Motors have filed suit against the U.S. government over its tariff ...