Tool count used to be the consolidation scorecard. In 2026, it's data gravity — and it's dragging CDP vendors toward a reckoning. A marketing team's data stack works a lot like a building's plumbing.

The integration will accelerate the automation of AI agents with seamless data syncing and governance for Regal and Five9 enterprise users NEW YORK, Aug. 13, 2026 /PRNewswire/ -- Regal, the enterprise ...

AI is changing CX teams less by eliminating roles outright than by redistributing customer work. AI systems can classify ...

Candidates size up your organization as customers first — long before HR enters the picture. CX leaders should be paying ...

AI thought leadership exploded faster than successful AI deployments. Here's how to tell practitioners from theorists.

The next phase of Albertsons' AI strategy plays out in inventory systems and quality control, not the shopping interface.

Gen Z trusts employee content over sponsored posts. Starbucks just built the first program to pay baristas directly for making it.

The new plugin lets users create and edit surveys, analyze responses, and surface insights from feedback data, all without leaving ChatGPT SAN MATEO, Calif., August 12, 2026 – SurveyMonkey, the ...

New report reveals enterprises are rapidly embracing AI agents while governance, training and measurement struggle to keep pace LOS ANGELES, Aug. 12, 2026 (GLOBE NEWSWIRE) -- Artificial intelligence ...

New Forrester data suggests your loyalty program might be sitting on data it never uses — here's what's blocking activation.

Custom AI Agents Now Qualify Callers, Route Leads, and Brief Teams Before Every Transfer, Giving Businesses Time Back and Customers a Better Experience ATLANTA, Aug. 12, 2026 /PRNewswire/ -- CallRail, ...

Five9 finds 96% of decision-makers say their handoffs preserve context. 83% of customers say they have to repeat themselves ...